FAQ MOBILEDIT SOFTWARE - Grupo Patagónico.

To have a quick tour through the Settings, please watch the video:

 

My mobile phone is not listed on the list of supported phones. Is it possible to have it added? 

A: Development of support of new mobile phones is constantly in progress. With every new version of MOBILedit! the list of supported phones is being extended. It is possible to make request by contacting our technical support.
If you are a vendor or manufacturer, please mention that to us. We can expedite the development of the driver for you.

 

Q: When will MOBILedit! Forensic be available in other languages? 

A: MOBILedit! is currently being developed simultaneously in English and Czech localization. There are currently no other language versions in active development. We do not plan adding other localizations at the moment.

 

Q: I can't synchronize contacts - Error 2B67: The phone is in inconsistent state..., what should i do? 

A: This error occurs mostly on new Sony Ericsson phones when trying to synchronize contacts via cable connection. Generally this seems to be problem of phones firmware and not a problem of our software. We have found a solution how to restart the phone that temporarily fixes the problem.
  • Close MOBILedit! or any other application working with your phone
  • Disconnect cable from phone, switch off the IrDA and Bluetooth
  • Switch off the phone and wait about 30 seconds
  • Switch the phone back on and wait till the phone boots up
  • Connect the cable and run MOBILedit!

If this wont fix your problem, try to repeat steps above or prolong the waiting times. Otherwise contact Sony Ericsson service.

 

Q: How can I connect a smartphone (Windows Mobile device, iPhone, Symbian, Android)? 

A: Detailed guide how to connect smartphone can be found in MOBILedit! on the welcome page, in the section Getting started. Description of the process including step by step tutorials can be found in the Online manual, in the section How to connect smartphones.

 

Q: How can I connect my Android phone? I can't seem to find it within MOBILedit! Forensic, even though it is connected to the computer.

A: Allow USB debugging and installing of non-Market applications:
  • Make sure you enable USB Debugging in Settings > Applications > Development
  • Allow installation of non-Market applications in Settings > Applications > Unknown sources
  • Make sure that the phone is not set in Mass Storage mode

Please carry on to the How to connect Android section of the online manual to learn more.

 

To find out how to connect an Android phone, please watch the video:

 

Q: MOBILedit! Forensic can't detect my phone in Wizard, what should I do? 

A: There are several issues that can cause that a mobile device is not being detected by MOBILedit!:

If you are unable to connect your phone to MOBILedit!, you should check these hints. These are often the key to connect your device:

  1. Make sure your phone is supported.
    Check the list of supported phones. Make sure to use only these connection types that are indicated as supported.
  2. Are you connecting a smartphone?
    Smartphones like Android, iPhone or Symbian have a different interface and most models require installation of a small application that allows communication with the device. Please continue to the appropriate chapter: How to connect smartphones.
  3. Update the driver of your cable or Bluetooth stack.
    The majority of connection problems are caused by incorrect or missing drivers. Please make sure that your driver is both up to date and correctly installed. You can download it from the phone manufacturer's website. It is also possible to use MOBILedit! cable driver pack, which can be downloaded here. 
  4. Kill all other applications that may be using USB or Bluetooth ports.
    Some PC suites run in the background of your system. We recommend using task manager to close running processes.
  5. Try another connection type.
    Some phones cannot be connected via cable, but connection via Bluetooth is supported (and vice versa). Find your phone in the list of supported phones to determine if this is the case.
  6. Try to pair your phone using Windows Bluetooth Wizard (BlueTooth only).
    After you already established Bluetooth connection in Windows and paired the devices, simply run MOBILedit! and the phone will be found immediately. If you are unable to pair your phone with Windows, then you should contact your computer administrator for help.
  7. Try MOBILedit! with your phone on another computer.
    Some combinations of computer software installed on a PC may block communication between a phone and MOBILedit! This step will determine if this is the case.
  8. Contact our technical support.
    Contact us directly or use the form available in MOBILedit! in the menu "Help / Tell us your feedback...". Our experts will help you to solve the problem.

Please read the section How to connect a phone for further information.

Por cualquier duda o inquietud que le pueda llegar a surgir; no dude, consúltenos.

 

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